1. Introduction
Welcome to CYBERSHIELD ("Company", "we", "our", "us"). Your privacy is important to us, and this Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our digital platforms, services, and integrations (collectively, the "Service").
By accessing or using the Service, you agree to this Privacy Policy. If you do not agree, please discontinue use immediately.
2. Information We Collect
We collect various types of personal information to provide and improve our services. The data collected may include:
- Personal Identification Information: Name, email address, phone number, business details.
- Account and Authentication Data: Login credentials, security questions, and authentication tokens.
- Financial and Payment Information: Payment method details, billing address, transaction history (processed securely through third-party payment processors).
- Communications and Interaction Data: Messages, requests, and interactions with our customer support or automated systems.
- Platform and Social Media Integrations: Data from third-party services (e.g., WhatsApp, Facebook, Instagram, Microsoft Teams) when you integrate them with our platform.
- Usage and Technical Data: IP address, browser type, device information, pages visited, session duration, and logs generated through interactions with our Service.
- Cookies and Tracking Technologies: Information collected via cookies, tracking pixels, beacons, and similar technologies to improve functionality and user experience.
3. How We Use Your Information
We use the collected data for various purposes, including but not limited to:
- Providing, maintaining, and improving our digital platforms and services.
- Managing user accounts, authentication, and platform security.
- Processing payments and facilitating financial transactions.
- Personalizing user experiences and tailoring content.
- Responding to inquiries, providing customer support, and resolving issues.
- Enforcing terms, conditions, and policies to protect against fraud and abuse.
- Analyzing trends, monitoring performance, and improving platform functionality.
- Complying with legal obligations and law enforcement requests.
4. Legal Basis for Processing
We process personal data under the following legal bases, where applicable:
- Contractual Obligation: To fulfill our contractual commitments when you register for or use our services.
- Legitimate Interest: To improve services, prevent fraud, and ensure security.
- Consent: When required, we obtain your consent before collecting and processing specific data.
- Legal Compliance: To comply with regulatory, tax, and legal obligations.
5. Sharing Your Information
We do not sell or rent your personal data. However, we may share your data in the following circumstances:
- With Third-Party Service Providers: Cloud storage providers, analytics providers, IT infrastructure services, and customer support solutions.
- With Business Partners: When you choose to integrate our service with third-party platforms such as WhatsApp, Facebook, or Microsoft Teams.
- For Legal Compliance: To comply with subpoenas, court orders, and other legal requirements.
- In Business Transfers: If our company is acquired, merged, or undergoes restructuring, your data may be transferred to the new entity.
6. Data Retention
We retain personal data only for as long as necessary for legal, operational, and business purposes. When data is no longer needed, it is securely deleted or anonymized.
7. Your Rights & Choices
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Access and Portability: Request a copy of your data.
- Correction: Request updates or corrections to inaccurate information.
- Deletion: Request deletion of your data, subject to legal obligations.
- Objection & Restriction: Limit how we process your data.
- Marketing Preferences: Opt out of promotional emails.
To exercise these rights, contact us at [Company Email].
8. Data Security
We implement strong security measures, including encryption, multi-factor authentication, and access controls. However, no system is 100% secure, and we encourage users to safeguard their credentials.
9. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance functionality, analyze performance, and personalize experiences. You can manage cookie preferences through your browser settings.
10. International Data Transfers
We operate globally, and your data may be processed in multiple countries. We comply with data protection laws, including GDPR, and implement safeguards for international transfers.
11. Third-Party Services & Links
Our service may include links to external platforms. We are not responsible for their privacy practices, and we recommend reviewing their policies before providing any data.
12. Children's Privacy
Our services are not intended for individuals under 18. We do not knowingly collect data from minors. If a child’s data is collected, we will delete it upon request.
13. Changes to This Policy
We may update this Privacy Policy periodically. Users will be notified of significant changes via email or in-platform notifications. Continued use of the Service after changes are made constitutes acceptance of the revised policy.
14. Contact Information
If you have questions or requests regarding this Privacy Policy, please contact us at:
- CYBERSHIELD
- Siège social : 357 BD MOHAMED V ETG 5 APT 9 ESPACE A2 BELVEDERE CASABLANCA
- contact@custom-answer.com