Delete Your CustomAnswer Account and Data

Last updated: July 20, 2026

If you cannot sign in

Email [email protected] from the account email with subject “Account deletion request.” Include only the account email and organization name. We may ask for proportionate verification; never send your password or full card details.

What is deleted

Deletion covers the account and associated profile, agents/configuration, contacts, conversations, uploaded knowledge and media, integration tokens, and other Customer Data, subject to administrator ownership rules for shared organizational records. Disconnecting Facebook or another integration alone does not necessarily delete the CustomAnswer account.

Timing and exceptions

Active-system deletion generally begins promptly and is normally completed within 30 days after verification. Backups rotate out generally within 90 days. We may retain payment, invoice, tax, fraud, security, consent, dispute, and legal records for the periods described in the Privacy Policy, but isolate them from ordinary product use. De-identified information that cannot reasonably identify you may remain.

Export anything you need before deletion. Account deletion is permanent and does not automatically refund consumed Coins or completed charges. Contact us separately about a payment error or legal refund right.